Social Care

We're optimists about the future of Social Care.

We believe it's possible to both improve the lives of people who draw on care and support and make the system more sustainable - by fully embracing the power of digital and data at scale to transform the model of care.

We see it every day in the work we do with our clients and partners; together, we deliver real change that transforms front line delivery, improves outcomes for people, and helps local health and care systems become financially sustainable.

What does this mean in practise?

Working as an integrated delivery partner, we help clients improve outcomes by setting a clear vision and ambition, designing and guiding the transformation journey, and applying both existing and new technology in meaningful, purposeful ways. Crucially, we work with you to develop and embed new models of care and support that this technology makes possible.

We believe real transformation only happens when digital and data are not bolt-ons but are fully embraced to enable different ways of working - and better care for the people who need it.

We’ve captured our thinking in a Digital Blueprint for Social Care - a practical and ambitious vision for what the future could look like. It sets out how, when strategically applied, digital and data can drive better outcomes for people, unlock productivity across the system, and foster a more empowered, satisfied workforce.

Our Blueprint is a practical roadmap for a new model of Social Care - one that we are starting to build today.

We are constantly working with clients and thought leaders in the sector, to raise ambition, shape new solutions to the key challenges facing social care today, to deliver the Blueprint, improve outcomes, and move to a more sustainable model of care.

You can learn more about the Blueprint in our Thought Leadership section and read further around our value proposition areas for social care below.

How do we deliver this in Social Care?

The complex challenges facing social care are often themed into four critical areas of demand, finances, workforce and the market. At Channel 3, we recognise that every client has different challenges and unique characteristics, and we use our insight lens to ensure that any work we deliver will have the maximum impact for our clients. Wherever you are on your transformation journey, we are here to help build better lives through better care and better digital.

With the scale of immediate pressures facing social care, it can be difficult for leaders to find the time and space to look ahead. Our team brings together transformation experts, digital specialists, social care practitioners, medical clinicians and people with lived experience to help you explore how digital can be a key enabler - not only in responding to today’s challenges but in achieving your long-term strategic ambitions.
We support organisations to shape a clear strategic vision, build a robust evidence base and business case for change, co-produce effective delivery roadmaps, and establish the conditions needed to maximise the impact of investment.
Crucially, we don’t see digital change as an isolated initiative - but as a catalyst for wider transformation and a driver of sustainable improvement.
In our everyday work, we see rising levels of demand and complexity, workforce pressures, limited funding, and shifting expectations from people, families, and carers. But we also see cause for optimism. There is growing momentum behind the idea that adult social care can be reimagined - not in the distant future, but today.
Our digital blueprint sets out how that future can be delivered across the person’s journey – from digitally enabled prevention in communities through to technology-enabled assessment and long-term support - and through a fundamental step-change in the social care operating model. In this future model of care, digital and data free up capacity, support more personalised and proactive care, empower the workforce, and drive better outcomes at more sustainable levels of spend.
Case management systems are at the heart of adult social care — shaping how practitioners work, how information flows, and ultimately, how people experience care and support. But too often, these systems create friction instead of enabling better practice.
We work with clients to transform their CMS into tools that empower social workers and frontline teams, support strength-based and person-centred practice, and unlock better outcomes for people. Whether selecting a new system or rethinking how an existing one is used, we help organisations choose, design and embed solutions that are intuitive, flexible, and fit for the realities of care today.
CHC is facing increasing pressure from rising demand, growing complexity of need, and fragmented processes across systems. In many areas, inconsistent approaches to assessment, case management, and brokerage are driving up costs and creating variation in outcomes.
We partner with health and care systems to drive transformation in the way continuing healthcare services and support are delivered that aim to deliver better outcomes for people and greater value for the system. This spans the entire operating model - from standardising CHC processes across a locality or region, to consolidating all partners onto a single client management system, to improving market and price management through the adoption of e-brokerage solutions aligned with health and care partners.

Our impact studies

We’re laser-focused on all our work creating positive change for our customers. We’ve written some of those examples up as case studies, although we prefer to think of them as impact stories.

You can find a series of short pamphlets, all of which detail the positive impact our work has had on patients, citizens, the workforce or customers in general, below. If you’re facing a challenge similar to one of our impact stories, or indeed have a problem which is different, please get in touch with one of the team and we can tell you more.