Minimising stress when delivering change

When organisations are asked to completely overhaul the systems and processes they use to support the diagnosis, treatment and monitoring of patients, the implications are huge. Coupled with the daily pressure of coping with service demands, those organisations could be forgiven for putting digital transformation in the ‘too hard’ box – not least to minimise the immediate strain on staff.

Encouragingly, we’re working with a number of health and public sector bodies that are prepared to tackle this thorny issue – realising the long term gain beyond the short term pain. One of those organisations is NAViGO, a Community Interest Company providing a wide range of mental health services across North East Lincolnshire. Channel 3 Consulting is working with NAViGO on a clinical systems replacement programme which goes beyond replacing the old with the new. We’re using the process as an opportunity to review and update how the organisation works, which has resulted in opportunities to reduce unnecessary duplication and standardise the way patient data is captured and managed across all services.

When it came to implementing our new electronic patient record system, we knew the scale and complexity of the task could cause stress.

 

With the recent campaign about stress still front of mind, we caught up with Brian Edmondson, Programme Manager, Clinical Systems Replacement at NAViGO to discuss the impact the programme is having on his team and what coping strategies have been applied to the project to encourage a less stressful working environment.

“In our line of work, we are all too aware of the importance of maintaining good mental health and minimising stress. When it came to implementing our new electronic patient record system, we knew the scale and complexity of the task could cause stress, particularly for the team taking on the bulk of the responsibility for implementing the new system.” Edmonson acknowledged.

“We’ve tackled this in a number of ways. Firstly, the addition of very experienced professionals from Channel 3 to deliver the programme has significantly reduced the pressure on our organisation and its staff. Board level support and a strong focus on staff engagement and training have also been key.”

Edmonson highlighted the importance of a well-funded programme, based on detailed plans with realistic deadlines and objectives supported at Board level in ensuring the programme is achievable with the resources available. This reduces risk and takes out stress points in the delivery. Furthermore, introducing a full process review enables the organisation to design out inefficiencies and implement better ways of working.

The addition of very experienced professionals from Channel 3 to deliver the programme has significantly reduced the pressure on our organisation.

As with all change programmes Channel 3 Consulting undertakes, engagement with clinical, administrative and leadership teams is crucial in fully understanding what the technology is designed for and how processes can be improved. Taking this approach with NAViGO has helped to reduce the fear of change within the organisation and eased the stress of going live with the new system.

That’s one of the reasons why our approach is one of partnership – recognising the complexities and anxieties around change, we work closely with clients to identify and deliver the right solutions, rather than imposing an approach on your organisation. While we can’t eliminate stress altogether, we can do our bit to ensure the right measures are in place to minimise it.

To find out more about the work we're doing with Mental Health providers and other organisations, please contact us