About

From day one, we set out to work in close partnership with our clients – sharing responsibility and accountability in delivering the best outcomes for your patients, customers and staff.

We believe our clients deserve the best advice and support to meet the growing challenges facing the public sector. That’s why our projects include a clear set of choices, with actionable advice, including what the path to implementation will look like and how it can be delivered. We tie ourselves to your strategic objectives and outcomes and stay with you throughout the journey.

Our emphasis on stakeholder consultation is critical to the success of all our projects. We understand the need for the right mix of expertise, clinical and business engagement and we actively work with stakeholders including clinicians, directors, managers and administrators to ensure that the proposed outcomes are understood.

Our Management Team

Richard Craven

Managing Partner

Healthcare IT, population health & digital strategy expert, responsible for growth

Rhys Hefford

CEO

Group Chief Executive, driving Channel 3’s growth and company values

John André

CFO

Chief Financial Officer

Brian Gorman

Managing Partner

Responsible for strategic partnerships and turnaround

Jessica Bradshaw

Managing Partner

Healthcare expert, leading on digital strategy and transformation

Paul Manvell

Managing Partner

Responsible for leading our supplier relationships

David Churchill

Client Engagement Director

Healthcare and client service specialist

Gareth Dellenty

Consulting Partner

Healthcare specialist - digital strategy, technologies and engagement

Lucy McLintock

Consulting Partner

Strategic ICT partnership specialist across health, public and third sectors

Our core team is strengthened by our team of specialist associates. Together, we provide an agile service, delivered by experienced professionals to support your needs.

Frameworks

Our services are available on many public sector frameworks where the quality and value of our services have been through rigorous challenge and competition. As a result, you can be confident you will get the best value for money and quality of services to assure the outcomes you require.

Channel 3 Consulting is an approved supplier to the NHS and public sector. We can be found on the following frameworks:

  • CCS – Digital Outcomes and Specialists 2.0
  • CCS – Management Consultancy Framework (ICT and Digital)
  • CCS – Management Consultancy Framework Two (Business Consultancy Services)
  • Elis Transformation Change Framework
  • G-Cloud 9
  • NHS Shared Business Services – Consult18: Multidisciplinary Consultancy Services (IT Consultancy)

We have been selected through open competition as strategic ICT partners for leading acute providers such as Guys and St. Thomas', Newcastle and St. George’s.

Technology Partners

When it comes to working with technology and software providers, Channel 3 is strictly vendor agnostic. We engage with the market to understand their solutions and emerging technologies and maintain market intelligence, ensuring our clients have access to the latest innovations.

To find out more about working with Channel 3, please contact us

Examples Of Our Work

Case Study:
Regional shared care record for Doncaster CCG

The Challenge

Doncaster CCG and its regional partners had undertaken a significant programme to transform the way they deliver intermediate care services to patients and service users across Doncaster. These complex services are delivered by multi-disciplinary teams across the ambulance service, local authority, community & mental health and acute NHS trusts. To deliver an effective service to users, each member of the care team requires access to a comprehensive care record, along with access to contact details, care team information and workflow tasks.

The CCG appointed Channel 3 Consulting to explore the best approach to delivering shared care record, which would begin as a Proof of Concept being used across a small number of pathways, but allow for future expansion across other services, pathways and organisations. Budget was a particular challenge for the partners, so identifying the best value solution was imperative.

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Case Study:
Developing a mobile clinical system for DHU Health Care

The Challenge

DHU Health Care provides NHS 111 services to over 10% of the UK population, as well as Out of Hours services on behalf of North Derbyshire, South Derbyshire and Erewash Clinical Commissioning Groups.

DHU Health Care had successfully bid to provide a 24/7 GP visiting service for patients in Leicestershire, as well as providing walk-in primary care for three centres in the county. Leicester CCG requested that the service be based on SystmOne from TPP as this would enable better integration with their existing GP clinical records system. Historically DHU Health Care had used Adastra as a Patient Administration and reporting system. With no SystmOne expertise internally, DHU Health Care approached Channel 3 Consulting to bridge this gap.

Channel 3 was appointed to develop a patient records system based on SystmOne, which would enable patient data to be securely accessed by doctors on the move, giving access to a patient’s medical history and enabling consistent reporting of out of hours care from multiple locations.

At the start of the project it was unclear if such a system could be created as it was the first of its type to be trialled. SystmOne’s mobile offering was in its infancy and had not been used in an out of hours environment. It was also unclear if the stringent Out of Hours reporting requirements could be delivered, both technically and qualitatively, using SystmOne. In addition, there were many unknowns regarding the use of 3G/4G mobile communication protocols and the possibility of a “store & forward” approach to data capture.

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Case Study:
Specialist recruitment for tech start-up, Refero

The Challenge

  • As a start up business, Refero needed specialist NHS sales support.
  • With a fantastic product but low awareness, Refero required help raising its profile within the NHS.
  • Having identified CCGs as a potential market for their Online Consultation Solution, the company wanted an experienced sales person with a great network within the NHS primary care sector.
  • The successful candidate needed to be bought in to Refero’s key differentiators - clinical adoption and outcome-focused solution delivery.
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For more information about what we do, take a look at our services section