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Case Study:
Regional shared care record for Doncaster CCG

The Challenge

Doncaster CCG and its regional partners had undertaken a significant programme to transform the way they deliver intermediate care services to patients and service users across Doncaster. These complex services are delivered by multi-disciplinary teams across the ambulance service, local authority, community & mental health and acute NHS trusts. To deliver an effective service to users, each member of the care team requires access to a comprehensive care record, along with access to contact details, care team information and workflow tasks.

The CCG appointed Channel 3 Consulting to explore the best approach to delivering shared care record, which would begin as a Proof of Concept being used across a small number of pathways, but allow for future expansion across other services, pathways and organisations. Budget was a particular challenge for the partners, so identifying the best value solution was imperative.

Case Study:
Developing a mobile clinical system for DHU Health Care

The Challenge

DHU Health Care provides NHS 111 services to over 10% of the UK population, as well as Out of Hours services on behalf of North Derbyshire, South Derbyshire and Erewash Clinical Commissioning Groups.

DHU Health Care had successfully bid to provide a 24/7 GP visiting service for patients in Leicestershire, as well as providing walk-in primary care for three centres in the county. Leicester CCG requested that the service be based on SystmOne from TPP as this would enable better integration with their existing GP clinical records system. Historically DHU Health Care had used Adastra as a Patient Administration and reporting system. With no SystmOne expertise internally, DHU Health Care approached Channel 3 Consulting to bridge this gap.

Channel 3 was appointed to develop a patient records system based on SystmOne, which would enable patient data to be securely accessed by doctors on the move, giving access to a patient’s medical history and enabling consistent reporting of out of hours care from multiple locations.

At the start of the project it was unclear if such a system could be created as it was the first of its type to be trialled. SystmOne’s mobile offering was in its infancy and had not been used in an out of hours environment. It was also unclear if the stringent Out of Hours reporting requirements could be delivered, both technically and qualitatively, using SystmOne. In addition, there were many unknowns regarding the use of 3G/4G mobile communication protocols and the possibility of a “store & forward” approach to data capture.

Case Study:
Specialist recruitment for tech start-up, Refero

The Challenge

• As a start up business, Refero needed specialist NHS sales support.
• With a fantastic product but low awareness, Refero required help raising its profile within the NHS.
• Having identified CCGs as a potential market for their Online Consultation Solution, the company wanted an experienced sales person with a great network within the NHS primary care sector.
• The successful candidate needed to be bought in to Refero’s key differentiators - clinical adoption and outcome-focused solution delivery.

Case Study:
Managed service solution for Northampton General Hospital (NGH)

The Challenge

NGH was planning the implementation of a new Patient Administrative System (PAS) supplied by EMIS Health, which would also result in changes to existing business processes.

One of the tasks within the scheme is the training of all users of the system, including clinical and administrative staff. The training needed to cover use of the new system, as well as changes to processes that were being implemented as part of the project.

Whilst NGH does have a training function within their IT department, it did not have the capacity to scale up to the levels required for this large implementation to provide the flexibility and speed of response that might be required.

NGH needed to swiftly establish a functional training team in time for a pre-managed “Train the Trainer” session supplied by the software vendor. The Trust decided to commission a training service, under a managed services contract and appointed Channel 3 to mobilise an experienced functional team within the desired timescale.

Case Study:
Implementing an Electronic Patient Record for RDaSH

The Challenge

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) covers a wide geographical area, providing a range of services including community health services, children’s services and adult in patient and mental health services to support patients with complex medical conditions.

The Trust had been using two different clinical systems which was identified as a clinical risk. As a key element of the process to implement whole person care, RDaSH wanted to implement an EPR that would enable clinicians in clinic and community settings to access consistent, reliable and up to date information about patients, with the ability to share appropriate clinical information with GPs. In addition, RDaSH recognised the benefits of implementing Electronic Prescribing and Medicines Administration (EPMA) as an extension to the EPR.

The Trust appointed Channel 3 Consulting to support them in developing a business case for EPR and EPMA, procuring the best solution and implementing the new technology and associated work practices.

Case Study:
Implementing an EPR for NAViGO Care

The Challenge

NAViGO provides a range of acute, community and specialist mental health services across North East Lincolnshire. The team had been using an electronic patient record (EPR) which was approaching the end of its life. NHS England was keen to move NAViGO onto a compliant system and provided funding, alongside the local CCG, to purchase a new EPR using SystmOne from TPP.

NAViGO approached Channel 3 Consulting for help implementing its new EPR. The team was keen to avoid losing the functionality and investment they had made in their reporting, but also recognised the need to improve their approach to recording and sharing information within and across teams. With a small in-house IT team and limited experience of working with TPP, NAViGO needed a solution which would provide the necessary skills and expertise to ensure successful implementation, with flexible resources that could be scaled as needed to meet demand.